Our 30-Day Return Policy
At Popscornlink, customers should have a clear understanding of their options if an item does not meet expectations. Please review the following requirements before arranging a return.
Return Period
A return request must be submitted within 30 calendar days from the date the order is delivered.
Eligible items must be unused and returned in their original packaging. We also review reports involving damaged, defective, or incorrect products. If a product has a quality issue, contact us promptly, even if the packaging has been opened to identify or document the problem.
All returns are subject to review under the conditions below.
Eligibility Requirements
An item may qualify for return when:
- The return request is made within the 30-calendar-day period.
- The item is unused and retained in its original packaging for a standard return.
- The item has arrived damaged, is defective, or differs materially from what was ordered, subject to review of the issue.
For quality-related problems, please retain the product and packaging while we review your request. Photographs or additional information may be requested to help us assess the issue.
We do not charge a restocking fee for approved returns.
How to Return an Item
First: Contact us.
Email info@popscornlink.my and provide your order number, the item involved, and the reason for the return. If the item is damaged or defective, include relevant photographs where possible.
Next: Wait for return instructions.
Our team will review the request and explain the appropriate return procedure. Please contact us before sending anything back so the return can be properly identified and processed.
Then: Send the approved return.
Follow the return instructions provided by our support team. For approved returns, we cover the applicable return shipping cost when the prescribed return procedure is followed. No restocking fee will be charged.
Finally: Refund processing.
Once the return has arrived and has been inspected, we will process the applicable refund through the original payment method.
Return Address
Approved returns are directed to:
Popscornlink
5537 Harvest Hill Rd #1124
Dallas, TX 75230
United States
Please obtain return instructions before dispatching the package. Do not assume that an unsolicited shipment will be processed automatically.
Refund Timeline
The refund process has two stages:
Our processing time: We generally process eligible refunds within 1–2 business days after receiving and inspecting the returned item.
Payment provider processing: Once the refund has been issued, the original payment provider or financial institution generally requires another 7–10 business days for the funds to appear in the customer’s account.
Actual posting times depend on the provider and financial institution.
Refunds are returned to the original payment method. If you cannot locate a refund after the applicable processing period, contact us with your order number and refund confirmation details, if available.
Questions About a Return?
Email: info@popscornlink.my
Phone: +1 469-835-7081
Customer service hours are Monday–Friday, 9:00 AM–6:00 PM Central Time.