Last Updated: October 15, 2026
We want customers to understand when an order is expected to arrive and what shipping costs to expect before purchasing. The following policy explains how we process orders and deliver them to customers in the United States and Canada.
Shipping Destinations
Popscornlink offers standard shipping to the contiguous United States and eligible mainland Canadian delivery addresses.
Standard shipping is free for eligible orders in these service areas. Alaska, Hawaii, U.S. territories, Canadian territories, and destinations that cannot be served through our available shipping services are excluded from this standard shipping policy.
Delivery availability is determined by the address entered during checkout.
Processing and Transit Times
Orders generally require 1–2 business days for processing after payment is successfully confirmed.
Once an order has been dispatched, the estimated standard transit times are:
- Contiguous United States: 3–5 business days.
- Mainland Canada: 5–7 business days.
Processing time and transit time are separate. The estimated total timeframe is approximately 4–7 business days for U.S. destinations and 6–9 business days for eligible Canadian destinations.
These are estimates, not guaranteed delivery dates. Processing and delivery may take longer during public holidays, periods of high order volume, severe weather, carrier interruptions, customs inspections, or other circumstances beyond our reasonable control.
Weekends and public holidays are not counted as business days.
Shipping Fees
We provide free standard shipping for eligible orders delivered within our stated service areas.
The standard shipping charge for these eligible orders is $0. Applicable taxes, import duties, customs charges, or other government-imposed fees are separate from the standard shipping charge. Where such charges are collected at checkout, they will be reflected in the order total. Charges assessed separately by customs authorities or carriers may remain payable by the recipient where applicable.
Customers should review the total displayed at checkout before submitting payment.
Carriers and Tracking
We select an appropriate shipping carrier according to the destination, package characteristics, and available services. The carrier may differ from one order to another, and a specific carrier is not guaranteed.
When tracking information is available, it will be provided through a shipping confirmation or other order-related communication. Tracking information may take some time to become active after dispatch.
Delivery dates shown by a carrier are estimates unless expressly stated otherwise.
Please Check Your Shipping Address
Customers are responsible for entering a complete and accurate shipping address.
If you discover an error after placing an order, contact us promptly. We will review the request, but changes cannot be guaranteed once processing or dispatch has begun.
If a package is delayed, damaged, missing, or marked as delivered but cannot be located, contact our support team with your order number and any available tracking details.
Contact Information
For delivery questions or assistance with a shipment:
Popscornlink
Email: info@popscornlink.my
Phone: +1 469-835-7081
Service hours: Monday–Friday, 9:00 AM–6:00 PM Central Time.